Help! You want to buy a new phone system for your office. Now you have started doing some research only to realize that all of the options and conflicting information you have received has you more confused than before you started. Now where do you turn?


Auto Dialing

Caller ID Features Line Coverage Extension Change Message Status to New

Cell Phone Connect (see Mobile

Twinning) Line Ringing Options Choice of Language

Centralized Telephone Programming

(from admin phones) Message Alert Notification End of Recording Options

CO Disconnect Time (Programmable) Music On Hold Outcalling Notification

Conference Drop Mobile Twinning Phantom Mailboxes

Contact Closure Support (2 devices) Network Time Synchronization Voice Mail to E-mail

Copy Settings Night Service Voice Mailbox Transfer – Direct

Direct Inward Dialing (DID) On Hook Dialing Voice Messaging

DID to Auto Attendant One Touch Transfer Visual Messaging

Wake-up Service

911 Emergency Dialing

911 Emergency Dialing can be made from any extension, regardless of any restrictions.

Abbreviated Ringing (#305)

This feature activates or deactivates Abbreviated Ringing at the system telephone at a specific extension. When

you are on a call and Abbreviated Ringing is Active, any incoming call rings only once. The green light next to

the line button flashes until the call is answered or the caller hangs up (or for a transferred call, until the call

returns to the transfer return extension).

This feature prevents incoming calls from distracting you when you are busy on another call. To allow calls to

ring repeatedly, set Abbreviated Ringing to Not Active.

Absent Text Messaging (FEATURE 28)

This feature allows you to post a message (such as “Do Not Disturb” or “Away from desk”) on the display of

your PARTNER ETR or digital system telephones. When another extension calls your extension, your active

Absent Text Message appears on the caller’s display.

The system provides 15 pre-defined messages, plus 2 that may be customized by each user. Pre-defined

messages include:

Back Soon Back Tomorrow Do Not Disturb

On Vacation Out to Lunch At Home

Away from Desk Be Right Back Please Call

On Holiday until Meeting until Don’t disturb until

With visitors until With cust. til At lunch until

Absent Text Message Inspect

The Inspect feature is a soft-key option, and allows you to remotely inspect the active Absent Text Message at

another user’s extension.

Pressing the Absent Text Message button will provide you with an INSP option in the display. Press the button

associated with the Inspect option and you are prompted to dial the extension number or press the Auto

Intercom button you wish to view. When you do, the active message for that user is displayed.

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Account Code Entry (FEATURE 12)

Account Code Entry (ACE) is used to enter an account code (up to 15 digits) for an incoming or outgoing call

currently being handled.

The Account code is printed in the SMDR record for the call for the customer to use for cost tracking purposes.

There are two different ways the feature can be used:

· Voluntary — Account Code Entry is optional.

· Forced – Account Code Entry is mandatory before dialing on an idle CO facility.

Forced account codes are validated against a list of pre-defined account codes which is created via the Manager


Allowed Lists(#407) / Disallowed Lists (#404)

Allowed Lists Use this feature to specify telephone numbers that users can dial regardless of other dialing

restrictions, as long as they have access to an outside line. For example, if you restrict an entire category of

calls through Disallowed Phone Number Lists (#404), you can permit calls to a specific number in that category

by placing that number on an Allowed Phone Number List.

The System Administrator can create up to eight Allowed Phone Number Lists of up to 10 telephone numbers


Disallowed Lists allow you to specify telephone numbers that users cannot dial. For example, you may want

to prevent calls to a specific telephone number or to categories of numbers, such as international numbers.

The System Administrator can create up to eight Disallowed Phone Number Lists of up to 10 telephone numbers


Allowed and Disallowed Phone Numbers can be up to 12 digits long and may include 0–9, #, *, and ‘hold’ (a

wildcard character, displayed as “!”).

Attendant Positions

Extension 10 and Extension 11 serve as system attendant positions. TUI System Administration can only be

done at these extensions. Night Service and Unlock capabilities can only be initialized from Extension 10. When

a user dials 0, Extension 10 will ring.

Auto Attendants (Multiple) / Sub-Menus / Emergency Greeting

The system supports up to 9 Automated Attendants / Sub-menus. A sub-menu is the same group of selector

codes as is used in an Auto Attendant.

Each Auto Attendant has its own greeting (Morning / Afternoon / Evening), its own language (English / French /

Spanish), its own set of selector codes (based on its time profile), and separate VMS Hunt and Delay Schedules.

Each Auto Attendant supports its own Emergency Greeting announcement, which can be remotely recorded and

activated, and plays before the Auto Attendant Greeting.

Each Auto Attendant can be accessed by dialing the appropriate Auto Attendant dial codes (to record greetings,

menu prompts, etc.).

Auto Dialing

Enables a user to dial outside numbers, extension numbers, feature codes or account codes with a single touch

by pressing a programmed button.

3 types of auto dial are supported:

· Auto Dial – Outside

· Auto Dial – ICM (internal extension)

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· Auto Dial – ICM Page (voice signaling)

Automatic Callback

When calling an extension that is busy, press the Auto Callback softkey and the system will call you when the

extension becomes free.

Automatic Daylight Savings Time (#126)

This feature automatically updates the system clock for annual Daylight Savings Time and Standard Time

changes. Turn this feature off if you live in an area without daylight savings time.

Automatic Extension Privacy (#304)

Prevents other extensions with access to the same line from joining a call from their extension. Use this feature

for extensions connected to a modem, fax, or any device whose function can be disrupted by someone trying to

join it.

Automatic Line Selection

Specifies the order in which the system selects an available line (intercom or outside) when a user at the

extension lifts the handset or presses SPEAKER to make a call without first selecting a specific line button.

For extensions with analog telephones, set Automatic Line Selection to intercom first. This enables analog

telephones to access system features, including intercom calling. When users lift the handsets on analog

telephones, they hear intercom dial tone. To access an outside line, they must dial 9.

Automatic Voice Mail Coverage (#310)

Use this feature to program a button to turn VMS Cover on and off, routing unanswered intercom and

transferred calls for a users’ extension to the Call Answer Service of the voice messaging system after the

specified number of rings (factory setting is three rings).

Backup Failure Alarm

When an Automatic Backup fails, a ‘Backup Failed’ message is displayed on Extension 10 and 11.

Backup Programming - Automatic

The system does a nightly backup to the system SD card. No manual intervention or external PC is required.

Backup Programming - Manual (#124)

The administrator may do a manual system programming backup to the system SD card via the TUI.

Bridging (Joining Calls)

A user can bridge (join) on any active call by pressing the associated CO line button (assuming Privacy is not

active on the originating extension.) When a call is bridged, the red and green LED’s will alternate on all

telephones which are bridged on the call.

Call Coverage (FEATURE 20)

This feature is used to redirect all Intercom, Transferred, DID and outside calls from a user’s extension to

another extension.

When Call Coverage is activated, covered calls are routed to the covering extension after a specified number of


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Call Forwarding - Internal (FEATURE 11)

The Call Forwarding provides a means of redirecting Intercom (ICOM), CO, and Transfer calls from one

extension to another specified extension.

Call Log - Digital Sets

Call Log is a fixed button on digital telephones and provides a visual record of calls made and received,

including unanswered calls. Details are store for both users (maximum 30 entries) and hunt groups (maximum

10 entries). The method of operation varies according to the phone type but in all cases the call records can be

used for return calls.

Call Logs - ETR sets (#317)

Use this feature to program extensions to log answered Caller ID calls so that calls answered at an individual

extension can be viewed in the Caller ID Call Log. Once the feature is activated for an extension, when a user

activates the Caller ID Call Logging and Dialing (F23), all Caller ID calls that are answered by that extension are


Up to 3 extensions can be designated to log all calls, both answered and unanswered, regardless of where they

terminated in the system.

Call Pickup (INTERCOM 6xx)

This feature is used to answer any intercom, transferred or outside call ringing at another specified extension.

Call Timer Display

Displays the duration of a call from the time it was answered.

Call Waiting

Call waiting applies to analog, single line telephones, and applies to the following types of calls:

· Intercom calls

· Transferred calls

· Forwarded calls

· Covered calls

· Outside calls (if the extension has a line appearance of the line)

· Voice Signaled calls

Caller ID Features

The following Caller ID features are supported:

· Caller ID Inspect (FEATURE 17)

Allows you to view Caller ID information for a second call, without disconnecting the current call or

putting it on hold. Use this feature to inspect ringing, active, or held calls.

· Caller ID Name Display (FEATURE 16)

When an incoming call is ringing at a display telephone, both the name and number appear on the user’s

display. The Number is displayed on the top line, and the Name on the 2nd line. In some cases users

may wish to see the Caller ID Name on the top line and the Caller ID Number on the 2nd line. This

feature provides this capability.

Cell Phone Connect

See Mobile Twinning . 48

Product Description

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Issue 22.a.- (21 March 2011)

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