Avaya - Voice Mail Pro

Avaya Voicemail Pro delivers the capability to add and tailor its operations to meet the indivdual needs of any business. It supports higher call capacities and more advanced applications than Voicemail Lite, such as text to speech and integrated messaging and synchronisation.

Voicemail Pro also allows the use of an auto attendant. For example, this could prompt callers to "enter 1 for sales, 2 for support, 3 for admin, or 0 for the operator" allowing them to be transferred to the appropriate department without operator intervention. Alternatively, a list of personnel and their extension numbers could be listed, allowing the caller to directly access the person they want. For larger companies it could be department name listed first, followed by the list of employee extensions within the department.

• Runs as a service
• Multi-lingual support
• Voicemail support for individual users, virtual users and hunt groups
• Centralised voicemail services
• Internal & external voicemail ringback
• Voicemail help
• Message Waiting Indicator
• Visual voice (interactive menu on phone)
• Phone Manager Pro
• Personalised greeting, extended personalised greeting, continuous loop greeting
• Forward to email, copy to email, listen to email (text to speech), send email notification
• Integrated messaging & synchronisation
• Save, delete, repeat, rewind, fast forward, skip and pause message
• Forward to another mailbox, forward to multiple mailboxes, forward with header message
• Set message priority
• Set automatic message deletion time frame
• Alpha-numeric data collection
• Callers, caller id, time and date announced
• Call back sender (with available caller ID)
• Remote access to mailbox, user definable PIN code, known caller id pin code by-pass
• Internal and external breakout to reception