Help! You want to buy a new phone system for your office. Now you have started doing some research only to realize that all of the options and conflicting information you have received has you more confused than before you started. Now where do you turn?

For extensions with analog telephones, set Automatic Line Selection to intercom first. This enables analog

telephones to access system features, including intercom calling. When users lift the handsets on analog

telephones, they hear intercom dial tone. To access an outside line, they must dial 9.

Automatic Voice Mail Coverage

Use this feature to program a button to turn VMS Cover on and off, routing unanswered intercom and

transferred calls for a users’ extension to the Call Answer Service of the voice messaging system after the

specified number of rings (factory setting is three rings).

Backup Failure Alarm

When an Automatic Backup fails, a ‘Backup Failed’ message is displayed on Extension 10 and 11.

Backup Programming - Automatic

The system does a nightly backup to the system SD card. No manual intervention or external PC is required.

Backup Programming - Manual

The administrator may do a manual system programming backup to the system SD card via the TUI.

Bridging (Joining Calls)

A user can bridge (join) on any active call by pressing the associated CO line button (assuming Privacy is not

active on the originating extension.) When a call is bridged, the red and green LED’s will alternate on all

telephones which are bridged on the call.

Call Coverage

This feature is used to redirect all Intercom, Transferred, DID and outside calls from a user’s extension to

another extension.

When Call Coverage is activated, covered calls are routed to the covering extension after a specified number of


Call Forwarding - Internal

The Call Forwarding provides a means of redirecting Intercom (ICOM), CO, and Transfer calls from one

extension to another specified extension.

Call Log - Digital Telephones

Call Log is a fixed button on digital telephones and provides a visual record of calls made and received,

including unanswered calls. Details are store for both users (maximum 30 entries) and hunt groups (maximum

10 entries). The method of operation varies according to the phone type but in all cases the call records can be

used for return calls.

Call Logs - ETR Telephones

Use this feature to program extensions to log answered Caller ID calls so that calls answered at an individual

extension can be viewed in the Caller ID Call Log. Once the feature is activated for an extension, when a user

activates the Caller ID Call Logging and Dialing (F23), all Caller ID calls that are answered by that extension are


Up to 3 extensions can be designated to log all calls, both answered and unanswered, regardless of where they

terminated in the system.

Call Timer Display

Displays the duration of a call from the time it was answered.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 68

Issue 22.a.- (21 March 2011)

Call Waiting

Call waiting applies to analog, single line telephones, and applies to the following types of calls:

· Intercom calls

· Transferred calls

· Forwarded calls

· Covered calls

· Outside calls (if the extension has a line appearance of the line)

· Voice Signaled calls

Caller ID Features

The following Caller ID features are supported:

· Caller ID Inspect (FEATURE 17)

Allows you to view Caller ID information for a second call, without disconnecting the current call or

putting it on hold. Use this feature to inspect ringing, active, or held calls.

· Caller ID Name Display (FEATURE 16)

When an incoming call is ringing at a display telephone, both the name and number appear on the user’s

display. The Number is displayed on the top line, and the Name on the 2nd line. In some cases users

may wish to see the Caller ID Name on the top line and the Caller ID Number on the 2nd line. This

feature provides this capability.

Cell Phone Connect

See Mobile Twinning .

CO Disconnect Time (Programmable)

Use this feature to change the hold disconnect time for an outside line. Different telephone companies use

different length signals. The length of the signal is called the CO or Hold Disconnect time. If you place a call on

hold and the caller hangs up, but the call does not disconnect within a minute after the caller.

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