Help! You want to buy a new phone system for your office. Now you have started doing some research only to realize that all of the options and conflicting information you have received has you more confused than before you started. Now where do you turn?

Code Feature Code Feature

#104 Number of Lines #323 Personalized Station Ringing

#105 Transfer Return Rings #399 Copy Settings

#107 Recall Timer Duration #401 Outgoing Call Restriction

#109 Outside Conference Denial #402 Toll Call Prefix

#119 Ring on Transfer #403 System Password

#123 Backup Programming—Automatic #405 Disallowed List Assignments

#124 Backup Programming—Manual #406 Emergency Phone Number List

#125 Restore Programming #407 Allowed Phone Number Lists

#126 Automatic Daylight/Standard Times #408 Allowed List Assignments

#127 Hold Reminder Tone #409 Forced Account Code List

#128 Network Time Synchronization #501 Pickup Group Extensions

#203 Hold Disconnect Time #502 Calling Group Extensions

#205 Direct Extension Dial Lines #503 Night Service Button

#206 Group Call Distribution #504 Night Service Group Extensions

#208 Line Coverage Extension #505 Hunt Group Extensions

#301 Line Assignment #506 VMS Hunt Delay

#303 Display Language #507 VMS Hunt Schedule

#304 Automatic Extension Privacy #601 Fax Machine Extensions

#305 Abbreviated Ringing #602 Music-On-Hold

#306 Transfer Return Extension #603 Hotline

#307 Forced Account Code Entry #604 Doorphone Extension 1

#308 Distinctive Ring #605 Doorphone Extension 2

#309 Intercom Dial Tone #606 Doorphone Alert Extensions

#310 Automatic VMS Cover #610 SMDR Output Format

#311 External Hotline #612 Contact Closure Group

#316 Call Waiting #613 Contact Closure Operation Type

#317 Caller ID Log Answered Calls #617 Loudspeaker Paging Line

#318 Caller ID Call Log Line Association #728 System Reset—Programming Saved

#320 Call Coverage Rings #730 Remote Administration Password

Centralized Telephone Programming

Extensions 10 and 11 can program other extensions on the system from their telephones.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 55

Issue 22.a.- (21 March 2011)

Chapter 3.

IP Office Norstar® Version

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 56

Issue 22.a.- (21 March 2011)

3. IP Office Norstar® Version

The IP Office Essential Edition – Norstar


Version (hereafter referred to as Norstar Version) continues the

evolution of communications systems for small businesses.

Norstar Version is designed to work directly out of the box without any programming or administration, allowing

users to immediately make and place calls via analog trunks.

Norstar Version provides the end user a similar desktop experience as the PARTNER ACS: e.g. 2 dedicated

intercom buttons, key system functionality, Caller ID, etc. This helps minimize training requirements and

provides the end user with the same comfort level they have come to expect with the PARTNER ACS system.

Norstar Version provides the bulk of the feature set that the PARTNER ACS R8 supported; plus integrates

enhanced features from the IP Office Essential Edition platform, such as Mobile Twinning, Visual Voice Mail,

64-party Conferencing, SIP Trunking, Full PRI/T1 and more.

Norstar Version provides the same 2-digit extension numbering plan as PARTNER ACS (default), and now

supports a 3-digit flexible numbering plan (extensions 100 – 599).

Norstar Version supports all T-series and M-series Nortel telephones, the 1400 series digital telephones, the

7406E and digital Mobility Wireless products, as well as most analog devices (fax, wireless headsets, analog

telephones). The original MLS series telephones and older wireless telephones are not supported.

Norstar Version also supports a new line of Avaya 9500 series digital telephones.

Norstar Version includes Embedded Voicemail; providing a 2-port Automated Attendant (upgradeable to

6-ports) and voice mail coverage activated for all telephones. Embedded Voicemail offers a variable number of

hours of storage:

· 2-ports = 15 hours of storage

· 4-ports = 20 hours of storage

· 6-ports = 25 hours of storage

System Capacities

Norstar Version supports larger telephone and trunk capacity as follows (may not be attained simultaneously):

· 100 Telephones:

· Up to 100 digital


· Up to 100 analog


· 64 Trunks:

· Up to 32 analog CO lines

· Up to 12 BRI channels

· 1 PRI/E1 (30 lines)

· Up to 20 SIP lines

“Quick Mode / “Standard Mode”

The IP Office Essential Edition a-Law SD card includes two new modes of operation – Quick Mode and Standard


When the IP500 V2 is first started, it will boot-up in “Quick Mode”, which has the same look and feel as the

Norstar Version, e.g.: out of the box operations, 2 intercom buttons, key system functionality, voice mailboxes

on all telephones, TUI programming support, etc. “Quick Mode” makes starting and using the system quick and


Using Manager, users who need full IP Office Essential Edition functionality can simply change mode from

“Quick Mode” to “Standard Mode”. Once the system reboots, it re-starts in “Standard Mode” which is the way

that IP Office Essential Edition works, looks and feels today.

System Programming

System programming is accomplished in 2 ways:

· Telephone User Interface (TUI) from extension 10 or extension 11; and uses the same administration

codes as the Norstar system.

· Graphical User Interface (GUI) – Norstar Version provides a “Simplified Manager” mode in the IP

Office Manager software; allowing you to program the system in less than 30 minutes

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 57

Issue 22.a.- (21 March 2011)

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