Help! You want to buy a new phone system for your office. Now you have started doing some research only to realize that all of the options and conflicting information you have received has you more confused than before you started. Now where do you turn?

Direct Inward Dialing (DID)

Use this feature to have Direct Inward Dialing (DID) numbers on a PRI / T1 or SIP line routed automatically to a

specific extension, hunt group, or calling group. When a Direct Inward Dialing (DID) call arrives, the PARTNER

system “collects” the digits from the T1 service provider (that is, the number that was dialed) and matches the

number to a DID Mapping Table you created. If the incoming number matches an entry in the DID Mapping

table, the call rings at the matching extension or hunt group.

Direct Inward Dialling (DID) to Auto Attendant

DID calls can be directed to and answered by any Automated Attendant.

Direct Line Pickup (INTERCOM 68LL, INTERCOM 8LL)

With the Direct Line Pickup features, you can access a ringing or held call or a call in progress. You can also

select a line to use that is not assigned to your telephone. The Direct Line Pickup features are:

· Direct Line Pickup—Active Line

· Direct Line Pickup—Idle Line

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 44

Issue 22.a.- (21 March 2011)

Display Language

All system telephones offer the choice of 3 display language:

· US English

· Canadian French

· Latin American Spanish

Each individual extension may select their own language.

Display SD Card Feature Key ID (F592)

Displays the SD Card Feature Key ID on any display telephone.

Display System IP Address (F591)

Displays the IP address currently assigned to the IP500 V2 system.

Display System Release (F590)

Displays the software release running on the IP500 V2 system.

Distinctive / Differentiated Ringing

The system provides different ring patterns for external calls, internal calls and transferred calls.

Do Not Disturb (FEATURE 01)

Use this feature to be able to press a programmed button to prevent incoming calls for the extension from

ringing (lights still flash). When Do Not Disturb is on, outside callers hear ringing while inside callers hear a

busy signal. Calls are immediately sent to your voice mailbox.

Do Not Disturb Override

Allows a user to input a list of up to 20 telephone numbers and/or internal extension numbers that will ring at

the users’ station when Do Not Disturb is activated.


A doorphone is usually placed near an entrance, to screen visitors. You can connect up to two doorphones to

the system.

Emergency Phone Number List (#406)

Create a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions, provided

they have access to an outside line. Typical list entries include fire, police, and emergency services numbers.

police, and emergency services numbers.

Extension Hunt Groups (#505)

Use this feature to assign any number of extensions to a Hunt Group. When extensions are in a Hunt Group, an

incoming call searches or “hunts” for the longest idle extension that is available. The system supports up to six

Hunt Groups

Extension Name Display

The user’ name and extension number is displayed on the phone display.

External Hotline (#311)

When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically.

The external number might be, for example, a frequently called service bureau. The external hotline must be a

single line telephone, not a system telephone, and should not have a dial pad.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 45

Issue 22.a.- (21 March 2011)

Fax Machine Extensions (#601)

Allows you to connect your fax machine to your system, allowing you to share network facilities.

Flexible Dial Plan

Through Manager, the system defaults to a fixed 2-digit dial plan (extensions 10 – 57); but can be changed to a

flexible 3-digit dial plan (extensions 100 – 599).

Group Calling - Ring / Page (INTERCOM 7G / INTERCOM *7G)

Use this feature to ring, page, or transfer calls simultaneously to all of the extensions in any one of four Calling

Groups. (G represents a Calling Group number from 1–4.) When paging, you hear a beep and can begin

speaking. Your voice is heard on the speakers of all idle system telephones in the selected Calling Group. The

first extension to answer the call (on ETR sets - by picking up the handset or pressing SPEAKER, on 14xx sets -

or by pressing the ANSWER softkey on the display) is connected to the caller.

You can group page employees for general announcements; this is an inexpensive alternative to a paging


Group Hunting - Ring / Page (INTERCOM 77G / INTERCOM *77G)

Use this feature to distribute call volume among extensions in a group, to off-load call activity from a single

user. When an intercom or transferred call is placed to a Hunt Group (where G is a Hunt Group number from 1–

6), the system rings or voice-signals the first available extension in the group, passing over busy extensions (or

those with Do Not Disturb on) in a circular hunt. If a ringing call is not answered within three rings, the call

moves to the next available extension, and so on, until the call is answered or the caller hangs up.

For a voice-signaled call, only the first available extension is signaled; if that extension does not answer, the

call does not keep hunting. After an extension receives a Hunt Group call, the next call to the Hunt Group will

not ring or voice-signal that extension first unless all other extensions in the group are busy or do not answer.

Group Pickup (INTERCOM 66G)

Use this feature to answer any outside, intercom, or transferred call ringing at an extension in a Pickup Group

(where G is a Pickup Group number from 1–4). When a call rings at an extension that is in a Pickup Group, you

can answer the call at any extension without knowing which extension or line is ringing and without being in the

same Pickup Group. The system can have up to four Pickup Groups.

Hold Reminder

If a call is left on hold for longer than a specified period, the extension will ring back, alerting you that the call

is still on hold. This ring continues to sound until the held call is retrieved, or until the caller hangs up.

Hot Dial

This feature enables a user to start dialing a number without first pressing the speaker button or going



This feature allows designated extensions to automatically place an intercom call to another designated

extension, when it goes off-hook.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 46

Issue 22.a.- (21 March 2011)

Intercom Dial Codes

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