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Help! You want to buy a new phone system for your office. Now you have started doing some research only to realize that all of the options and conflicting information you have received has you more confused than before you started. Now where do you turn?
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Telephones Depot FAQ


How do I obtain Technical Support ?

TelephoneDepot.com is open from 9AM to 5PM EST Monday to Friday. We offer live phone support during those hours to customers that have pre-purhcased technical support on-line. Technical Support can be purchased in 15 minute increments.

We do offer after hours technical support in extreme emegency cases only. You can call our main number at 888-667-8351 and press "e;911"e; for emergency support.

You can also e-mail our technical support department at: support@telephonesdepot.com


Can products be returned ?

TelephonesDepot.com does not return or exchange product, unless the produce is damaged, in which case, we will replace the product with like product.


What credit cards to you accept ?

TelephonesDepot.com accepts Visa and Mastercard. 


What are your shipping charges ?

TelephonesDepot.com's shipping charges are the exact charges we incur to send the product out to you.  We use reputable shipping carriers like Fedex, UPS, and Purolator.  We will pass along all shipping charges with no mark-up.


How long will it take to get my order ?

If TelephonesDepot.com has your product in stock, and your order is placed by 2:30PM, then we will ship your product out the same day.  if we do not have the product in stock then we will order, and ship the product out ASAP.


What is your warranty ?

All new product carries a 1 year warranty.


Do you have a privacy policy ?

TelephonesDepot.com does not share your personal information for any reason.  We do periodically send out e-mail newsletters (which you can opt out of).


Do you do your own phone system installations ?

TelephonesDepot.com will endaveour to do all installations ourselves when ever possible.  If we are unable to do the installation then we will find an install company in your local city.  We will oversee the installation process from start to finish.

 


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