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Help! You want to buy a new phone system for your office. Now you have started doing some research only to realize that all of the options and conflicting information you have received has you more confused than before you started. Now where do you turn?
FedEx
Purolator

LAN Switching

The IP Office 500 V2 offers 2 switched Layer 3 Ethernet ports.

· LDAP Client Support

For standards based directory synchronization with one-X Portal for IP Office and Phone Manager.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 20

Issue 22.a.- (21 March 2011)

Applications Platform Features

IP Office provides big business benefits and enhanced productivity for small and mid-size businesses with a full

complement of sophisticated applications.

IP Office provides a number of free applications (eg. Phone Manager Lite, Microsoft TAPI service). These

applications can be upgraded to provide enhanced functionality through the purchase of license keys. The

complete list of applications are:

· Operator SoftConsole

A graphical User Interface (GUI) for attendants on their PC desktop for call handling. Works with a

telephone and is an easy way to learn and use sophisticated tools in a comfortable environment.

· Avaya one-X™ Portal for IP Office

A powerful client/server web application that allows the user to control and manage phone calls from a

web browser with the standard LDAP protocol for connectivity to external directories.

· Open CTI interfaces

IP Office has a built in TAPI server that integrates easily with popular contact management applications

such as Outlook. Sophisticated custom applications can be rapidly developed and deployed with our full

software development kit.

· Voicemail

Callers can always be answered with a personal voicemail greeting before a message is taken and

message notification set. Messages can be shared (forwarded) with colleagues and retrieved by any

telephone capable of tone dialing. When used with one-X Portal for IP Office, the PC can be used to

control message playback.

· Integrated Voicemail to Email Presentation

Voice messages can be copied into email messages and delivered into the email system. IP Office uses

SMTP or MAPI* to deliver a copy of the voice message.

Note: MAPI is not supported with VoiceMail Pro on Linux version delivered with the Application Server

DVD

· Unified Messaging (UMS)

The Unified Messaging Service within Preferred Edition provides a higher level of integration to

synchronize both voicemail and email inboxes.

· Auto-Attendant

Simplify service for administrators with this easy-to-use feature with the ability to construct customized

automated services allowing callers to efficiently navigate the system, and reach the right person,

without the assistance of an operator. Available with Preferred Edition and with Essential Edition.

· Interactive Voice Response (IVR) and Text to Speech

Create automated customized systems allowing callers to interact with business information, for

example, reading email, account enquiry systems, automated ordering systems, ticket purchasing

systems, PIN checking, remote time sheet management, etc. Enhance these systems by using Text To

Speech to read information back to callers. Available with Advanced Edition.

· Queue Manager and Campaign Manager

Powerful voice and IVR applications for the Contact Center that facilitate agent and traffic management

for better productivity and customer service.

· Customer Call Reporter (CCR)

Available with Advanced Edition and combined with the built-in Automatic Call Distribution functionality

of IP Office, CCR enables a small business to track and measure customer service and agent productivity

levels

· CCR delivers:

· Simple/Intuitive Reporting

· Browser/Thin Client Architecture

· Single Server Efficiency (with Preferred Edition)

· Target Segment: Small Business<30 agents

· Can support up to 150 agents

· 30 supervisors

· One administrator

Product Description

IP Office Release 7.0

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