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Help! You want to buy a new phone system for your office. Now you have started doing some research only to realize that all of the options and conflicting information you have received has you more confused than before you started. Now where do you turn?
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Avaya one-X Portal for IP Office provides instant message chat sessions with other one-X Portal for IP Office


users.

World Clock Gadget

The World Clock gadget displays the time in selected time zones that have been selected. It is possible to add

up to 5 timezones to your world clock. Users can modify or delete them according to their needs.

The clock display can be viewed in either of two modes, Timezones or Clocks, selected by clicking on the

appropriate tab.

Call Assistant

Avaya one-X Portal for IP Office supports a Call Assistant Plug-In which is a desktop application that installs on

the user’s PC (Microsoft Windows operating system only). Call Assistant can be used to receive incoming call

notifications, answer calls, drop calls, launch the one-X Portal for IP Office browser, and configure screen

options.

Customer Call Reporter Enhancements

CCR Agent Control Gadget in one-X Portal for IP Office

This gadget will provide the ability for enabled CCR Agents to define and control their agent presence status

and hunt group membership.

It enables one-X Portal for IP Office to work as a CCR Agent with the functions:

· Login to a hunt group

· Logout from a hunt group

· Logout from all groups

· Change Agent State to busy n/a or ACW

· Support the input of reason codes

Historical Report UI Enhancements

The user interface in the supervisor screen for reports has been modified.

Upon selecting the Reports icon, a new reports page will be displayed. Along the top, there will be tabs for each

of the report types available for CCR.

.

Further CCR Enhancements

Reporting:

· No printing on weekends option

· Option to save reports under different name instead of automatically overwriting

Wallboard:

· Logoff button

· Help button

· Animation Frame Rate setting – allows to reduce the frame rate SilverLight uses by default. This will

reduce the CPU usage on the server if required

Customer Map:

· Help button

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 17

Issue 22.a.- (21 March 2011)

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