Help! You want to buy a new phone system for your office. Now you have started doing some research only to realize that all of the options and conflicting information you have received has you more confused than before you started. Now where do you turn?

Voice Mail Options

· Bypass Greeting

– After a call goes to an extension's voice mailbox, the caller can press the 1 key to bypass

the mailbox greeting and begin recording a message.

· Change Message Status to New (*06)

– This feature provides the ability to change the status of a message from Old or Saved to


– Users can dial *06 at any time after the Old or Saved message begins to play through

the 3 second pause after the caller information portion of the message.

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 51

Issue 22.a.- (21 March 2011)

• The message is moved to the queue of New messages.

– When a message is marked as New, the system does not initiate a new Voicemail to

Email message, but the extension's message waiting light is illuminated.

· Choice of Language (English / French / Spanish)

– Each Auto Attendant can have a primary language assigned to it. The language applies

to the pre-recorded greetings and prompts available to that Auto Attendant.

– This overrides the system language setting.

– The per-extension Display Language setting will also override the system language and

change all the displays, pre-recorded greetings, and prompts to the chosen language.

· End of Recording options


When a caller has finished leaving a message in an extension's mailbox, the caller can touch the #

key to signal the end of recording of the message.


If the message is less than 3 seconds, the system will play the following prompt: "Message too

short. Deleted. Goodbye."


If the message is longer than 3 seconds, the system will play the following prompt: "Your

message has been sent. Goodbye."

· Outcalling Notification


If you use the Outcalling option, Embedded Messaging will call the number which you have

programmed to signal that a new message has arrived in your mailbox.

§ Each user can have 1 number programmed for outcalling notification.

§ The system will make up to 3 attempts (in 5-minute intervals) to contact the user.

§ After 3 attempts, outcalling notification will cease until another new voice message arrives.

· Phantom Mailboxes


Provides voice mailbox support for all extensions (10-57), without requiring the physical hardware

to be present. Extensions without hardware are called phantom extensions.

§ Note: Ports 7 and 8 of an ETR-6 module can be used for phantom extensions even though

you cannot plug a phone into them.


Calls to a phantom extension go directly to voice mail.

§ DTMF breakout service can be used to transfer the call.


Phantom voice mailboxes:

§ Default like a normal mailbox.

§ Can be accessed remotely if the remote access feature of the mailbox is enabled.

§ Voicemail to Email can be activated for a phantom mailbox via the Simplified Manager.

VMS Cover (FEATURE 15)

Allows you to turn VMS Cover on and off, routing unanswered intercom and transferred calls for users

extensions to the Call Answer Service of the voice messaging system after the specified number of rings.

VMS Cover Ring Interval (#321)

Allows you to define the number of times a call rings before it is sent to a user’s voice mailbox.

VMS Hunt Delay (#506)

Allows you to determine when outside calls should be answered by the Automated Attendant of the voice

messaging system. You can set the system for any number of rings, 0–6. Assigning more rings gives the

operator an opportunity to answer calls before they go to the Automated Attendant.

VMS Hunt Delay is programmable on a per-line basis. In addition, you can program this feature so that calls can

be handled one way during the day and a different way when the system is in Night Service.

Product Description

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© 2011 AVAYA All rights reserved. Page 52

Issue 22.a.- (21 March 2011)

VMS Hunt Schedule Interval (#507)

Allows you to determine when outside lines are covered by the Automated Attendant. Options include all the

time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on).

Voice Mailbox Transfer - Direct (FEATURE 14)

Allows you to transfer a call directly into a users voice mailbox without ringing their extension.

Voice Messaging

The PARTNER Version has Embedded Voicemail included in the system. All extensions are automatically

assigned a mailbox.

Embedded Voicemail also provides:

· A 2-port, single level Automated Attendant

· Separate Morning, Afternoon, Evening and Out of Hours menu greetings with time profiles

· Dial by Name capability

· Variable hours of storage:

· 2-ports = 15 Hours

· 4-ports = 20 Hours

· 6-ports = 25 Hours

· Up to 3 minutes per message

· Fast Forward, Rewind, Replay and Skip capability

· Voice Mail to e-mail capability

· Remote message retrieval

· Visual Messaging (on digital telephones only)

Wake-Up Service

This feature allows a system phone (x10) to set a Wake-up Call on behalf of another user.

• When a Wake-up Call is scheduled, the system will place an intercom call to the target extension at the

scheduled time.

– Wake Up calls ring for approximately 30 seconds (and overrides DND).

– If the target extension is busy on a call or has an alerting call, the Wake Up call is delivered to the

phone as an intercom call.

– If the Wake Up call is answered, the user will hear Music On Hold if it is active; otherwise, they will

hear silence.

– If the Wake Up call is not answered, the system will make a 2


attempt 5 minutes later.

• If the call is not answered after the 2


attempt, then the Wake Up call is abandoned.

– A scheduled Wake Up call occurs once in a 24 hour period.

Application Programming Interface (TAPI)

Application Programming Interface (TAPI) allows new and existing server-based applications from Avaya’s

Developer Connection (DevConnect) program to work with and enhance the operation of the PARTNER Version

system. The current requirement is to support a screen pop type application called “Pickup IP” which is also

supported on IP Office.

The TAPI API only supports 1st Party TAPI applications.

System Programming Procedures

Code Feature Code Feature

#101 System Date #321 VMS Cover Rings

#103 System Time #322 Remote Call Forwarding

Product Description

IP Office Release 7.0

© 2011 AVAYA All rights reserved. Page 53

Issue 22.a.- (21 March 2011)

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